FAQ

We ship worldwide. Please visit our shipping page for more information and the full list of countries. If you do not see your country on the list, please don't hesitate to send an e-mail to info@seyclair.com and we will do our best to accommodate your purchase.

Our products are shipped globally from Slovenia, European Union.

All prices on our website are inclusive of import taxes and duties. No additional charges are applicable on delivery. Local customs laws may apply.

We do our best to ship all orders within 2 business days.

If you ordered a preorder item, we will aim to ship your item by the date indicated on the product page.

Orders containing both preorder and in-stock products will ship together when all items are back in stock.

We accept returns on items that are unused and in their original packaging. In case you change your mind, items are eligible for refund when shipped back to us within 14 days of delivery,

To see full details on the returns policy & process please check our returns page.

We aim to process all orders quickly and cannot guarantee any order cancellations or changes.

In case you would like to make a change to your order or cancel it, please contact us at info@seyclair.com as soon as possible and we will do our best to try to accommodate.

Our handbags are produced from both premium vegan materials as well as top-layer cowhide leather. Please refer to the product description of each handbag for details.

To ensure the longevity and beauty of your Seyclair leather bag, please follow these care instructions:

1. Avoid Surface Scratches: Handle your bag with care, and avoid rubbing it against rough surfaces to prevent scratches.
2. Keep Clean Hands: Avoid applying hand creams, oils, or lotions right before handling your bag to prevent staining.
3. Water Protection: Keep your bag dry. Avoid exposing it to water or damp environments to maintain its quality.
4. Protect from Color Transfer: Prolonged contact with colored fabrics, such as denim, may result in color transfer. Take extra care in these situations.
5. Proper Storage: When not in use, store your bag in its dustbag, away from direct heat or humidity, and keep it in an upright position to maintain its shape.
6. Embrace the Natural Patina: Over time, small creases or scratches may develop, which are normal and add character to your bag, reflecting the life and experiences it accompanies.

To keep your vegan Seyclair bag looking its best, please follow these care instructions:

1. Avoid Surface Scratches: Handle your bag carefully and avoid rubbing it against rough surfaces to prevent scratches.
2. Keep Clean Hands: Avoid applying hand creams, oils, or lotions just before handling your bag to prevent stains.
3. Water Protection: For cleaning, wipe the bag gently with a damp, soft cloth. Avoid soaking it or exposing it to water.
4. Protect from Color Transfer: Prolonged contact with colored fabrics may cause color transfer. Take care when using your bag in such situations.
5. Proper Storage: When not in use, store your bag in its dustbag, away from direct sunlight and heat, and keep it in an upright position to maintain its shape.
6. Embrace the Wear: Small creases or scratches may develop over time. These are natural and add character to your bag, reflecting the life it accompanies.