Returns
We want you to love your Seyclair bag, but if you change your mind, you can return your order within 14 days of receipt. Orders from outside EU, US, Canada, UK or Australia are final sale.
To qualify for a return, your item must meet the following conditions:
✔ Unused and in perfect, resalable condition
✔ Returned in its original packaging, including boxes, dust bags, and protective film on hardware
✔ No signs of wear, scratches, or damage
We cannot accept returns for items that:
✖ Have been worn, used, or scratched
✖ Are missing original packaging or any included accessories
✖ Show any damage or signs of handling beyond initial inspection
Returns that do not meet these criteria can not be refunded.
HOW TO MAKE A RETURN
To return an item, first e-mail us at info@seyclair.com with your order number to register your return. Pack your item securely, ensuring it meets the eligibility criteria. Add your order number to help us process your return quickly. Send your return to the following address: Seyclair d.o.o., Kandijska cesta 36, 8000 Novo mesto, Slovenia.
Returns are free - we don’t charge restocking fees. We do not provide prepaid return labels, and return postage costs are not covered.
Once we receive and inspect your return, we’ll process your refund within 14 business days. You’ll receive an email confirmation once your refund has been issued to your original payment method.
We currently do not offer direct exchanges. If you’d like a different style or color, please place a new order and return your original purchase for a refund.
We strongly recommend using a tracked shipping method for your return, as we cannot be responsible for lost or delayed packages. If your return does not meet the eligibility criteria, we will not be able to issue a refund, and the item may be sent back to you.
Looking for more details?
Drop us an e-mail at info@seyclair.com and we'll do our best to help!